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Frequently Asked Questions

Tickets Rules and Payment

General Rules

FOR DOMESTIC FLIGHTS; PASSENGERS MUST BE AT THE AIRPORT 1 HOUR BEFORE SCHEDULED DEPARTURE TIME AND HAVE TO COMPLETE CHECK-IN AND BAGGAGE PROCEDURES 45 MINUTES PRIOR TO THE SCHEDULED DEPARTURE TIME. OTHERWISE PASSENGER LOSE ALL HIS/HER RIGHTS RELATING TO THIS TICKET. 
FOR INTERNATIONAL FLIGHTS; PASSENGERS MUST BE AT THE AIRPORT 1 HOUR BEFORE SCHEDULED DEPARTURE TIME AND HAVE TO COMPLETE CHECK-IN AND BAGGAGE PROCEDURES 30 MINUTES PRIOR TO THE SCHEDULED DEPARTURE TIME. OTHERWISE PASSENGER LOSE ALL HIS/HER RIGHTS RELATING TO THIS TICKET. 

 

General Rules

1.Name change is not allowed. Ticket is non transferable.

2.In accordance with tariffs, rules and regulations of Atlasglobal and all applicable laws, tickets paid in cash may only be refunded to the passengers by the issuing office. Refund of tickets issued against credit card may only be made to the credit card account of the person to whom such credit card has been issued.

3.Tickets are valid for 1 year after the issuing date. After 1 year, passenger lose all their rights related to the unused tickets.

4.In case of dispute, the electronic records of Atlasglobal shall be applicable.

5.It is the responsiblity of passengers to present a valid travel document in flight 

6.Atlasglobal is not responsible for passengers who have another flight, which was not booked under the same PNR, when Atlasglobal has cancelation or delay. Passengers have no right to request a change  or rebooking of their tickets and seats.
 

WARNING: This transportation is subject to the provisions concerning the restriction of liability indicated in Turkish Civil Aviation Law and all provisions that restrict or terminate the liability of the carrier Atlasglobal shall also be applicable to agencies, personnel and representation of Atlasglobal. Ticket and transportation are subject to Atlasglobal tariffs and rules,relevant laws and regulations.

 
Baggage Rules

Free baggage allowance is specified on the ticket, excess baggage fee is charged per kg in case of baggage allowance is exceeded. Pet in Cabin Carriage, Special Baggages(bicycle, ski equipment, diving equipment, parachute, golf equipment etc.), Wheelchair Service(passengers who can not present a doctor report) are subject to a fee. It is forbidden to bring odorous foods inside the aircraft. First golf and ski equipment is free of charge. For detailed information please consult to your agency or visit the Frequently Asked Questions page on our website (www.atlasglb.com)

 

Ticket Refund, Rebooking

In case of reservation changes and open ticket confirmation: the fare will be recalculated in accordance with the new required flight/class fare. The system will automatically charge the difference between the original and the new fare. The service fee is non refundable for all classes. When the reservation is changed to a lower class, no refund will be applicable .

***Regarding roundtrip tickets, the most restrictive penalty conditions shall be applied for the total amount of the ticket in case of reissue, revalidation and refun

3D Secure Payment

What is 3D Secure Payment?

3-D Secure is an identity authentication system developed by card companies to enable the security of payments made through the internet. 
The application prepared for MasterCard credit cards is called "SecureCode", and the application prepared for Visa credit card is called "Verified by Visa". 
If your bank supports 3-D Secure application, you can register in the system on the page displayed on your first payment transaction.

 

What are the differences between 3D Secure Payment and Credit Card Standard Payment?

Payment via 3D Secure
in case of a full secure purchase with a one-time password authentication, this will allow you to check-in without presenting your credit card. Your valid ID will be enough for the check-in procedure. If it is a half secure 3D transaction without a one-time password authentication, it will be considered  as a Standard Payment and will be accounted accordingly.

If you purchase ticket with the Credit Card Standard Payment method, at the check-in you will be required to present a valid ID and at least one of the followings;
•    your credit card which you have used for purchasing your ticket(in case this card is not issued for your name, the cardholder must be present at the check-in)
•    your Jetmil card if you are a Jetmil member
•    a valid credit card of your own(issued to your name)

 

Alternative Payment Methods

Supported payment methods vary depending on the currency to be paid, the flight track and the time remaining to the flight. Unlike your credit / debit card from our online channels, you can make your payment with the following payment options.

Payment options:

  • Sofort
  • iDEAL
  • UnionPay
  • Giropay
  • Qiwi

Payment via PAYPAL

PayPal is considered as 3D full secure payment. Once you make your payment on the landing PayPal page with your account information, you will be redirected to Atlasglobal site. PayPal can be used to pay for domestic flights up to 2 days before departure and for international flights up to 5 days before departure. 
 

Standard Payment

How can I pay my ticket?

You can pay your ticket by credit card or via PayPal.

 

Does the credit card used have to be the credit card of the passenger?

If you use a credit card of domestic banks or foreign banks with branches in Turkey,  in order to be accepted to the flight you will be required to present a valid ID and at least one of the followings; 

•    Your credit card which you have used for purchasing your ticket(in case this card is not issued for your name, the cardholder must be present at the check-in)
•    Your Jetmil card if you are a Jetmil member
•    A valid credit card of your own(issued to your name)
If you use a credit card of foreign banks without branches in Turkey, the cardholder must be one of the passengers who booked the flight. For the check-in you will be required to present a valid ID and the credit card used for purchasing the ticket. Otherwise you will not be accepted to the flight.

 

What are the differences between 3D Secure Payment and Credit Card Standard Payment?

Payment via 3D Secure in case of a full secure purchase with a one-time password authentication, this will allow you to check-in without presenting your credit card. Your valid ID will be enough for the check-in procedure. If it is a half secure 3D transaction without a one-time password authentication, it will be considered  as a Standard Payment and will be accounted accordingly(please see the detailed information below).

If you purchase ticket with the Credit Card Standard Payment method, at the check-in you will be required to present a valid ID and at least one of the followings;
•    your credit card which you have used for purchasing your ticket(in case this card is not issued for your name, the cardholder must be present at the check-in)
•    your Jetmil card if you are a Jetmil member
•    a valid credit card of your own(issued to your name)

Ticketing

Where can I buy my ticket?

You can buy through www.atlasglb.com, all Atlasglobal authorized travel agencies; and Atlasglobal call center at 0850 222 00 00

 

When do the tickets expire?

Tickets are valid for 1 year from the date of issue.

 

Can I use a ticket issued on the name of another person?

The right of using, reservation changes and cancellation etc. belongs only to the person whose name – surname is written on the ticket and this right can not be transferred in any way.

Open Tickets

What are the rules for open tickets?

In case of open ticket confirmation: the fare will be recalculated in accordance with the new required flight/class fare. The system will automatically charge/refund difference between the original and the new fare.

Cancellation and Refund 

Domestic & Ercan 
Please click this link to review cancellation-change rules for our domestic and Nicosia flights.

 

International

Please click this link to review cancellation-change rules for our international flights
•    %50 refund is permitted for Middle East departured E-U class tickets.
•    Refund or change is not permitted for promotional tickets in case of health reasons.
•    Regarding roundtrip tickets, , the most restrictive penalty conditions shall be applied for the total amount of the ticket in case of reissue, revalidation and refund.
•    Please note that for Atlasglobal tickets purchased through any of our sales channels, our regulations regarding fines for ‘no shows’ will be implemented as of 2 hours before international and 1 hour before domestic flight departure times.

 

Israel Consumer Protection Law - cancellation of remote sales transactions

Any change or cancellation of a flight ticket after it has been issued is subject to payment in accordance with the ticket's terms and conditions. 
Without derogating from the above, in case a ticket was purchased by way of a “remote sale,” as defined in Israel Consumer Protection Law, 5741 – 1981, cancelation of the transaction is permitted within 14 (fourteen) calendar days from the transaction date but not less than 7 (seven) working days before the date of the departure of the first flight (as specified on the flight ticket/reservation confirmation voucher). Handicaps , New immigrants , Senior citizens, as defined in the Consumer protection law, can ask for the cancelation of “remote sale” within 4 months as long as they had contacted and advised the airline representative. The cancelation must be made in writing, by post, e-mail or fax, directly to the party from whom the flight ticket was purchased. If these conditions are met, a cancelation fee of 5% of the value of the total price of each ticket or ILS 100 per ticket, the lesser of the two, will be collected from the passenger. 
In all other cases, and subject to all laws, the person making the reservation will be charged according to Atlasglobal's cancelation policy, subject to the ticket's terms and conditions. Not using transportation services that have been ordered, whether in whole or in part, for any reason, will also be considered cancelation of a reservation.
 

Sequential Coupon Usage

As of June 01, 2017, Atlasglobal Airlines will apply “sequential coupon usage” on its international flights. Sequential coupon usage will be applied for tickets consisting of only international flights. Tickets comprising only domestic and/or Cyprus (Ercan) flights will be considered outside of this practice

Following rules will apply with the beginning/commencement of this application:

•    Restrictions will apply for “open ticket” procedures (issueing an open ticket or changing a ticket into open ticket)
•    Passengers will only be accepted on the flight according to the same flight sequence as on the ticket
•    In case a passenger fails to use a flight of a ticket, the passenger will be considered as No-show on the respective flight and no-show rules will apply consequently
•    If a flight is not flown on a ticket, the Airline has the right to cancel the consequent flights of the ticket (IATA Rules – Recommended Practice 1724 Coupon Sequence, clause 3.3.)

Informing the Passengers for Tariff Change /Flight Cancellation

Passengers will be informed by relevant departments of Atlasglobal in case of schedule changes or flight cancellations. However, if contact information of passenger(s) is entered either wrong or not fully enough in reservations created on Atlasglobal website and mobile applications, it will not be possible to contact passengers by Atlasglobal. Therefore, it is highly important to enter correct contact information (e-mail & phone number) that belong to passengers. In this context, it is required to consider requests before the first flight date at least 2 hours until flight time and then inform Atlasglobal, about accepting alternative flight presented to passengers. Otherwise refund/change requests will be taken into consideration in accordance with the no-show rules of ticket fares.

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